I have a complaint / issue with a productUpdated a year ago

If you encounter any issues or have a complaint regarding a product from Red Stag Materials, we encourage you to follow these steps to ensure your concerns are addressed promptly and effectively: 

1. Contact Customer Service: Reach out to our customer service team via email at [email protected] or by phone. The contact number can be found on our website. Providing details about the product and the nature of the issue will help expedite the process. 

2. Provide Details: When contacting us, please provide as much information as possible, including the product name, the purchase date, the nature of the issue, and any relevant photographs or documents. This information will aid in understanding the problem and providing a swift resolution. 

3. Review: Our customer service team will review your complaint, possibly consulting with technical experts if the issue is complex, to understand the cause and determine the best course of action. 

4. Resolution: We aim to resolve complaints efficiently. Depending on the issue, the resolution may involve a replacement, repair, or refund. We may also provide guidance on how to correct the issue if it’s a minor or fixable problem. 

5. Feedback: We welcome feedback on how the process was handled, as it helps us improve our customer service and product quality. At Red Stag Materials, customer satisfaction is paramount. 

We are committed to providing high-quality products and support, and we take any complaints seriously in our ongoing effort to improve our services and customer experience.