sales@redstagmaterials.com
support@redstagmaterials.com

Red Stag Materials

Get quick help and assistance on order issues, delivery information and Application information for our EZ Street Asphalt. 

Red Stag Materials - Help Centre

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Click on the tracking number link or enter the tracking number into our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 12 hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

Due to our fast turnaround times, once an order is placed, we are usually unable to make changes to this order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after pl

Due to our fast turnaround times, once an order is placed, we are usually unable to make changes to this order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Can I edit or add anything to my order?

If you encounter any issues or have a complaint regarding a product from Red Stag Materials, we encourage you to follow these steps to ensure your concerns are addressed promptly and effectively:. 1. Contact Customer Service: Reach out to our custome

If you encounter any issues or have a complaint regarding a product from Red Stag Materials, we encourage you to follow these steps to ensure your concerns are addressed promptly and effectively:&#xA0;1. Contact Customer Service: Reach out to our customer service team via email at sales@redstagmaterials.com or by phone. The contact number can be found on our website. Providing details about the product and the nature of the issue will help expedite the process.&#xA0;2. Provide Details: When contacting us, please provide as much information as possible, including the product name, the purchase date, the nature of the issue, and any relevant photographs or documents. This information will aid in understanding the problem and providing a swift resolution.&#xA0;3. Review: Our customer service team will review your complaint, possibly consulting with technical experts if the issue is complex, to understand the cause and determine the best course of action.&#xA0;4. Resolution: We aim to resolve complaints efficiently. Depending on the issue, the resolution may involve a replacement, repair, or refund. We may also provide guidance on how to correct the issue if it&#x2019;s a minor or fixable problem.&#xA0;5. Feedback: We welcome feedback on how the process was handled, as it helps us improve our customer service and product quality. At Red Stag Materials, customer satisfaction is paramount.&#xA0;We are committed to providing high-quality products and support, and we take any complaints seriously in our ongoing effort to improve our services and customer experience.

I have a complaint / issue with a product

Please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location. On some occasions, packages may be marked as delivered but take additional time to arrive. So we recommend waiting u

Please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive. So we recommend waiting until the end of the working day that the order was marked as &apos;delivered&apos;.If you need additional assistance, please email our team or call us on <a style=" text-decoration: inherit;">03456 460 354</a>.Please note: Refused deliveries will incur a delivery charge.

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How do I track my order?

Can I edit or add anything to my order?

I have a complaint / issue with a product

My order was marked delivered but it’s not here!

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