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All articles

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How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

Can I edit or add anything to my order?

Due to our fast turnaround times, once an order is placed, we are usually unable to make changes to this order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after pl

My order was marked delivered but it’s not here.

Please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location. On some occasions, packages may be marked as delivered but take additional time to arrive. So we recommend waiting u

Do you offer free shipping?

We offer fast and free shipping for orders over £200 within the United Kingdom. Orders shipped outside the UK are subject to taxes and duties that are paid for by the customer.

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. • Standard UK Delivery: Typically arrives within 3 business days. Bulk and loose product can vary depending on carriage provider. For further information get in touch

Do you ship worldwide?

We do ship to most countries, however, there are a few that we are unable to send to. For further information or for a special request, please contact us via email or on 03456 460 354

I'm having trouble logging in

Sorry about that. Please make sure you’ve activated your trade account via email to gail access. You should have received an email from us to activate the account. If the problem persists, please call us on 03456 460 354

How do I apply promo/discount codes?

To apply a promo or discount code:. If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device. If this problem persists, contact us via email or on 03456 460 354

EZ Street Application

We're here to ensure you get a permanent repair with EZ Street every time. Watch our video demonstration here. Simple 3 step guide.1. SWEEP - Clear away loose debris, sand, leaves, etc. (you can leave the water). Ensuring the hole is free of grit wil